Big Data Host IT

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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is press the Help button, which is present on each page. A context menu will show up. It contains detailed information about all the actions that you can carry out on the page in question. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge range of educational videos describing how to use our hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly find their way around our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you searching for, take a look at our extensive FAQ section, which includes questions asked by actual people and offers real solutions. We periodically "revamp" our FAQ database with new articles so as to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can get in touch with our fantastic team of technical support engineers available 24-7-365 and ready to assist you with any question. Each support ticket you send will be responded to within 60 minutes (the average ticket response time is approximately twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 270069

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com